Privacy Policy

At Rentaleio, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website http://rentaleio.com and use our software-as-a-service platform (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Service after the date such revised Privacy Policy is posted.

1. Information We Collect

We collect information about you in a variety of ways when you use our Service. The information we may collect depends on how you interact with us and the Service, the choices you make, and the features you use.

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards.

You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Service.

Tenant Data

If you are a Tenant (a customer organization using our platform), we collect and process data that you input, upload, or generate within your dedicated instance of the Service ("Tenant Data"). This may include:

• Customer information (names, contact details, driver's license information)
• Vehicle information (make, model, registration, maintenance records)
• Booking and reservation data
• Financial transaction records
• Communication records with your customers
• Business settings and configurations

You retain all ownership rights to your Tenant Data. We process Tenant Data solely as a data processor on your behalf and in accordance with your instructions. We do not use Tenant Data for our own purposes, and we maintain strict technical and organizational measures to protect the confidentiality and security of your Tenant Data.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data from Social Networks

User information from social networking sites, such as Facebook, Google, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Service.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Service from a mobile device.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Manage your subscription and billing.
• Send you administrative information, such as information regarding the Service and changes to our terms, conditions, and policies.
• Respond to your comments, questions, and provide customer service.
• Send you marketing and promotional communications (if you have opted in to receive such communications).
• Provide you with news and updates about features, products, and services that may be of interest to you.
• Process and deliver contest entries and rewards.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Detect, prevent, and address technical issues and fraudulent or illegal activity.
• Fulfill any other purpose for which you provide the information.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Enforce our terms, conditions and policies.
• Protect the rights, property, and safety of Rentaleio, our users, and the public.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third-party service providers that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

Cookies

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. Cookies enable the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

Web Beacons

A web beacon (also known as a pixel tag or clear GIF) is a tiny graphic image embedded in emails or web pages. Web beacons are used to track user behavior, such as when an email is opened or a web page is viewed. We may use web beacons to help us understand the effectiveness of our marketing campaigns and to improve the Service.

Analytics

We may use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to www.google.com/policies/privacy/partners/, and opt out by downloading the Google Analytics opt-out browser add-on.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

We use industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Regular data backups
• Employee training on data security and privacy
• Incident response procedures

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

When you delete your account or request deletion of your personal information, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you. You can also request that we provide your data in a structured, commonly used, and machine-readable format (data portability).

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., when we need to retain the information for legal compliance).

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

Objection to Processing

You have the right to object to our processing of your personal information for direct marketing purposes or when we process your information based on our legitimate interests.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Opt-Out of Marketing

You can opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in the emails we send, by replying "STOP" to our text messages, or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing your request.

8. GDPR Privacy Rights (European Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Rentaleio aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

If you wish to be informed what personal information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal information.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of your personal information in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information.

9. CCPA Privacy Rights (California Residents)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request and will respond within 45 days.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the country where our servers are located and choose to provide information to us, please note that we transfer the data, including personal information, to that country and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Do Not Track Signals

Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time, we do not modify your experience based on whether such a signal is broadcast or received by us.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By email: privacy{{ str_replace(['http://', 'https://'], '', config('app.url')) }}
• By visiting our contact page: https://rentaleio.com/contact

We take all privacy concerns seriously and will respond to your inquiry within a reasonable timeframe.